Last updated on: August 10, 2023.

This privacy policy (the "Policy") explains how Just Win Mall ("Just Win Mall", "we", "us", or "our") collects, uses and shares your personal information that we receive or collect, along with your choices, options and controls over the information we collect .  It applies anytime you connect with us – by visiting our websites, stores, outlets, Just Win Events, or social media pages (collectively, the "Platforms"), or contacting us by phone, email, mail, or chat. Before you provide us with any information, including Personal Information (defined in Section 1 below), you should read through this Policy in its entirety and understand its terms.  By interacting with us on our Platforms you're agreeing to the terms of this Policy and consenting to our collection, use, and disclosure of your information as described in this Policy. Occasionally we may ask you to agree to additional policies (for example, when you participate in Just Win Events).  We may update this Policy from time to time in accordance with Section 13 below. We encourage you to review
the terms of this Policy frequently for modifications.

If you have any questions or need assistance, please don’t hesitate to reach out.

Contact Us:

Email justwinmall@gmail.com

Mail Just Win Mall, Dept. PO Box 222852, Chantilly, VA 20153

1. Information We Collect and Process

While using our Platforms, we may collect certain information, including personally identifiable information, that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, the following: your first and last name, date of birth, email address, mailing address, phone number, location, order information, usage data, and any other information that you provide to us (the "Personal Information").  It is your choice whether to provide us with Personal Information and the provision of such Personal Information is not required when visiting our Platforms.  However, if you provide us with Personal Information, such as by creating and using an online account on our Platforms, we may store and use that Personal Information and we may contact you from time to time.  Some examples of when we may collect and process your information, including Personal Information, are as follows:

• − When visiting our Platform
• − When placing an order
• − When returning or exchanging products
• − When creating an online account
• − When shopping at our stores, outlets, and kiosks
• − When signing up for events and experiences
• − When subscribing to Just Win Mall promotional emails
• − When participating in a Just Win Event
• − When entering a sweepstakes or contest
• − When joining our mailing list
• − When taking a survey
• − When sharing your photos, videos, and stories
• − When contacting customer service via phone, email, chat, or social media

2. Why We Collect Your Information

We may use any information, including Personal Information, provided by you on our Platforms for the
following purposes:

• − To provide, maintain and optimize our services connected to your use on our Platforms
• − To provide order status updates and track your packages
• − To attend to and manage any of your comments and questions
• − To reserve products at a store  
• − To monitor and save product reviews  
• − To save your purchase history
• − To maintain a record of your purchases, when you establish an online account
• − To initiate a return or exchange products and track your returns
• − To receive information about products you’ve purchased (for example, in the case of a recall)
• − To register you for Just Win Events
• − To sign you up for an event or other experience
• − To manage your online account and registration of your account (such as saving your wish list)
• − To send catalogs, promotional emails, and notifications of upcoming events
• − To provide you with advertisements that may be of interest to you
• − To identify usage trends and determine the effectiveness of any of our advertising and/or promotional campaigns and to evaluate, improve, and customize your experience with our services, the Platforms and marketing efforts
• − To personalize and improve your experience on our Platforms
• − To contact you by e-mail, telephone, text message, or other equivalent forms of electronic communication, regarding updates or information communications related to our services or your account
• − To share with third-party service providers who monitor and analyze your use of our services.
• − To provide you with any information or services that you request from us
• − To fulfill any other purposes for which you provide your information
• − To troubleshoot issues on our Platforms

For everyone’s safety and security, we may also collect information using surveillance cameras at our stores.

3. Sharing Your Information

We sometimes use third parties to help us provide you with the best services. When those third parties need your personal information to perform their services, we take all reasonable and appropriate measures to secure and protect your Personal Information when we share it. These services may include the following:

• − Shipping information
• − Name and address verification
• − Email and text distribution
• − Processing returns and exchanges
• − Surveys, market research, ratings and reviews
• − Advertising and promotions
• − Fraud protection and investigation
• − Event and other experience planning, including registration for a Just Win Event
• − Payment processing (please see PayPal’s privacy policy at paypal.com/privacy)
• − Targeted advertising on other businesses’ platforms (which may combine the information we share with information already in their possession). These other businesses have privacy policies of their own that apply to your use of their platforms and may offer you choices about which ads you see.
• − Sharing your information with other companies, via databases, whose products or services may be of interest to you.
• − Shipping internationally. For example, we partner with Borderfree, sharing your order information only for the purpose of fulfilling and shipping your order. Borderfree may not use your information for any other purpose and will process it according to their own privacy policy. Please contact us directly if you have any questions or concerns in connection to our partnership with Borderfree.
• − General troubleshooting and technology support
• − We may also share information in additional ways when we disclose that purpose at the time of collection

On rare occasions we may be required to share specific information. Some examples include:

• − To comply with applicable law or upon the government’s request
• − In response to a court order or subpoena
• − When we have a good faith belief that we are required to do so by law, or where otherwise permitted by law
• − In connection with any merger, financing, acquisition, or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our company or assets. If another company acquires our company or assets, that company may possess the personal information collected by us and will assume the consents and responsibilities regarding your personal information.
• − To comply with state auditing reports

Direct Relationships:

Even though a third party may perform functions on behalf of Just Win Mall, if you have a direct, independent relationship with such third party, that business's use of your information will be governed by its privacy policy based on its relationship with you (e.g., UPS).

4. Cookies, Marketing Tags and Other Technology

We gather information about how visitors navigate and use our online Platforms to deliver more personalized experiences and improve our website performance, using tools such as “cookies”, “marketing tags” and session replay software.

A cookie is a small data file stored by your web browser on your computer or mobile device to save your preferences while you are visiting our Platforms.  Session cookies are erased when you close the web browser or browser tab. Persistent cookies remain on your computer’s storage until they expire or are deleted.

Some cookies are necessary for our website to work properly and enable you to place an item in your shopping bag or checkout. Other cookies allow us to enhance or personalize your online shopping experience. Please note, if you set your browser to refuse all cookies, our Platforms may not function properly, and you may need to contact us for assistance placing an order.

Here are some examples of what cookies allow us to do:

• − Remember what items are in your shopping bag
• − Recognize you when you return to our Platforms
• − Enable faster checkout if you have created a Just Win Mall account
• − Understand how you reached our Platforms and which products you’re looking for
• − Personalize your experience on our Platforms
• − Apply the preferences you’ve chosen

We also partner with vendors such as Google Analytics to understand what content, experiences, and promotions are most relevant to you. This information is used for:

• − Marketing to various audiences based on specific behavior, demographics, and interest data
• − Reports based on demographic and interest data
• − User segments based on demographic and interest data
• − Campaign Manager 360
• − Display & video 360
• − Search 360

We also use Google Analytics to help understand how our visitors engage with some of our Platforms. Your web browser will automatically send certain information to Google such as your IP address. Google may also set cookies on your web browser or collect cookies that are already there. For further information on how Google uses data when you use some of our Platforms, you may visit www.google.com/policies/privacy/partners/.
We also contract with other companies to publish Just Win Mall ads across the internet. These companies collect information about your visits to our website and share advertisements for products you’re most likely to be interested in. These targeted advertisements may appear on other sites that you visit. This information is collected using a cookie or pixel tag – technology used by most websites.

Certain technology used on our Platforms allow us to do the following:

• − View a customer’s visit to the website
• − Troubleshoot and improve the website performance and experience.
• − Identify and reduce fraudulent activity

For more information about managing your personal information and privacy options see Section 6 below. You can also limit tracking by adjusting the settings in your web browser through the global privacy controls.

5.  Your Marketing Preferences

We're happy to honor changes or preferences you may have regarding your information including without limitation updating your information.  You can update your name, address, telephone number, or email address through your Just Win Mall account or by contacting us. To protect your privacy, we will confirm your identity before updating or reviewing your information.

Just Win Mall Catalogs 

You may change your Just Win Mall catalog preferences through your Just Win Mall Account on our website or by contacting us. Because catalogs are planned in advance, you may still receive mailings after we process your request.

Just Win Mall Emails

You may unsubscribe from our promotional emails using the link provided at the bottom of each email, through your Just Win Mall Account, or by contacting us. Because emails are planned in advance, you may still receive mailings while we process your request. To serve you best, you’ll continue to receive important emails about recent transactions, including orders and returns, even if you choose not to receive promotional emails.

6.  Your Privacy Options

Your privacy options are important to us, and we strive to be transparent about what information we collect, why we’re collecting it, and what we do with it. We also work hard to honor your preferences regarding our collection and use of your information.  You can make a privacy request by emailing us at justwinmall@gmail.com.

Right to Opt-Out

You have the right to request that Just Win Mall stop sharing your personal information with certain third parties that help us distribute personalized advertising (targeted or behavioral advertising).

Browser based opt-out signals, known as Universal Opt-Out mechanism(s), are available to you to disable 3rd party cookies or to prevent the sharing of personal information for targeted advertising. These settings can be used when shopping on our Platforms, and many others, as a way to indicate your privacy intentions. Be aware, if you turn off all cookies, our website won’t function properly. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/.

You can also opt out of Google Analytics Advertising Features.  For more information on how to adjust the ad settings for Google Analytics Advertising Features, visit Google Analytics & Data Analysis Features.

Right to Confirm and Access

You have the right to request a copy of the Personal Information that Just Win Mall maintains in its records.

Right to Correct

You have the right to correct inaccurate Personal Information.  You may make some changes through your Just Win Mall Account on our Platforms, or you can contact us to request a change.

Right to Delete

You have the right to request deletion of your Personal Information that we maintain, subject to certain exceptions. Please be aware that deleting some or all of your information may remove your purchase history from our customer service database and we may be unable to provide you with records of proof of purchase.

Right to Appeal

Occasionally, Just Win Mall must deny a privacy request for a specific reason, such as the information provided during identify verification not matching the information stored in Just Win Mall’s systems. This doesn’t happen often, but we will notify you if we are unable to satisfy a privacy request.

If you are a resident of CT, CO, or VA, you have the right to appeal if Just Win Mall denies your request. To appeal the decision, please submit a request to appeal and we will be happy to review the decision.

Right to Not Be Discriminated Against

We will not discriminate against you for exercising one of your privacy options by (i) denying a good or service to you; (ii) charging you a different price or rate for a good or service; or (iii) providing you a different level of quality of a good or service.

Opt-Out Preference Signals

If you choose to enable an opt-out preference signal— a browser setting indicating your intent to opt-out—that is widely recognized and used by businesses, Just Win Mall will honor that choice and stop processing your Personal Information for purposes of targeted advertising.  Presently, we are recognizing Global Privacy Control, a browser-based opt-out preference signal. Learn more about Global Privacy Control (https://globalprivacycontrol.org).

We are legally required to comply with certain state privacy laws. While we strive to honor all requests, privacy laws differ from state-to-state. Depending on where you live, some requests may take longer to fulfill than others. We also may not handle each request in the same way, as we are obligated to fulfill your request in compliance with the privacy laws of the state in which you reside.

If you are a California resident, please see additional information about your rights in Section 12 below.

7.  Privacy of Children

We’re committed to protecting the rights of children.  Our Platforms are not intended for children's use or directed towards those under the age of 13.  We do not knowingly collect personal information from anyone under the age of 13.  If you are a parent or guardian and think that we have unauthorized information about your child who is younger than 13, please contact us so we can help.

8.  Links to Other Websites

Occasionally our Platforms may link to other websites and services. These sites have their own privacy and security policies.  The information we collect, including Personal Information, is covered by this Policy only.  If you choose to navigate to another website through our links or input your personal information through these service offerings, we encourage you to review their privacy policies to learn how they use your information. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party website, platforms or other services.

9.  Information Security

We care greatly about the security of your information and we take all reasonable and appropriate measures to secure your Personal Information once we receive it to help protect it against loss, misuse, or unauthorized access.

We also encourage you to practice general internet safety guidelines, such as choosing a strong password for your Just Win Mall account on our Platforms, changing your password frequently, signing out of your Just Win Mall account, and closing your browser when you're finished.  Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable and, therefore, we cannot guarantee that Personal Information will remain secure in all circumstances. While we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security.

10.  Canadian Residents

If you are a resident of Canada and you would like to take advantage of any of your rights under Canadian law, please contact us.

11.  European Union Residents

If you are a resident of the European Union, we ask that you please shop via our international website at Global Just Win Mall.

Your cookie preferences are specific to each Just Win Mall website.

If you wish to take advantage of any of your rights related to the European Union Data Protection Regulation (GDPR), such as the Right to Erasure (otherwise known as the "Right to be Forgotten"), please contact us.

If you feel we haven’t appropriately responded to your request related to the GDPR, please contact us at justwinmall@gmail.com.

12.  California Residents

This section supplements our Policy and applies solely to individuals who are California residents and provides the required information about the Personal Information Just Win Mall collects, how this information may be used by Just Win Mall, your privacy rights and our obligations in accordance with the California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA") and their implementing regulations.

You have the right to opt-out of Just Win Mall’s sale or sharing of your personal information.

You have the right to request deletion of the personal information collected or maintained by Just Win Mall. Please note that deleting your information will remove your purchase history from our records and we’ll be unable provide you with a record of your purchases.

You have the right to request that Just Win Mall discloses what personal information we collect, use, disclose, and sell including:

• − Categories of personal information we collected about you
• − Categories of sources from which we collected the personal information
• − Business or commercial purpose for collecting or selling/sharing your personal information
• − Categories of third parties with whom we share the personal information
• − Specific pieces of personal information we collected about you

In order to protect your information from unauthorized correction, deletion, or disclosure, we will verify your request using three pieces of personal information that can be verified against data previously collected from you and in our systems.

• − Only you, or someone legally authorized to act on your behalf (your designated authorized agent), may make a verifiable consumer request related to your personal information.
• − We will request your name, mailing address, and email address from you in order to complete the verification process. We will also request some additional information, such as: last item ordered, date of last order, total dollar charge of last order, last item you returned, name of person you have shipped to in the past, or a monogram you have placed on a recent order.
• − When it is not possible to match three pieces of personal information, we may engage a third-party verification service to avoid fraudulent or malicious intent
• − We will only use personal information provided to us for this purpose to verify your identity or authority to make the request
• − When we are not able to verify your request, we must deny the request, but will communicate the reason for such denial to you

We will not discriminate against you, by denying you goods or services, because you exercised your rights under this section of the Policy.

For purposes of exercising your California rights in addition to the information we provide throughout our Policy, please note the specific categories of personal information we collected and disclosed and the categories of third parties who received the information in the preceding 12 months:

• − We collect the following categories of personal information: Identifiers; personal information listed in the CA Customer Records statute (such as payment information), characteristics of protected classifications under California or federal law; commercial information; professional or employment information; internet or other electronic network activity information; geolocation data; audio, electronic, or visual information; sensory data, such as audio and visual recordings; inferences drawn from other personal information, such as: your preferences and behaviors.
• − We disclose the following categories of personal information for a business purpose: Identifiers; personal information listed in the CA Customer Records statute (such as payment information); characteristics of protected classifications under the California or federal law; commercial information; internet or other electronic network activity information; geolocation data; inferences drawn from other personal information, such as: your preferences and behaviors.
• − We disclose personal information for a business purpose to the following categories of service providers: Shipping companies, shipment processing companies, registration platforms, printing companies, event planners and operators, data brokers, technology companies, cloud service providers, analytics companies, fraud protection and investigation companies, payment processors, credit card issuer, media companies/platforms.

Just Win Mall for Business Customers

To make a CCPA/CPRA request, please email justwinmall@gmail.com.

Employment Related Requests

To make a CCPA/CPRA request, please email justwinmall@gmail.com.

Right To Know

If you’d like to make a Right to Know request, contact us at justwinmall@gmail.com.

We will respond to a verifiable consumer request within forty-five (45) days of its receipt.  If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing.  We will also explain the reasons we cannot comply with a request, if applicable.  You may make a Right to Know request up to twice in a 12-month period. We will deliver our written response by mail.

We do not charge a fee to process or respond to your Right to Know request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Right To Delete

If you’d like to make a Right to Delete request, contact us at justwinmall@gmail.com.

You have the right to request deletion of your personal information that we collected or maintain, subject to certain exceptions.

Impacts of deletion include:

• − Your purchase history will no longer be accessible
• − We will not be able to look up your transactions for returns, previous gifts, or repairs
• − You will be required to provide a proof of purchase for any future returns
• − You will no longer have access to your Just Win Mall account

Please note, we will continue to maintain limited information needed to comply with product recalls, fraud prevention, and other legal and business requirements.

In order to delete your information, the following steps are required by the law:

• − You submit a request to delete, and
• − We will separately confirm with you that you want your information deleted.

If we are unable to verify a Request for Delete, your request will be treated as a request to Opt-Out of the sale or sharing of your personal information, and we will notify you.

Once we receive and confirm your deletion request, we will delete (and direct our service providers to delete) your personal information from our records, within 45 days, unless an exception applies.>

Right to Correct

If you’d like us to correct any inaccuracies in your personal information, you have the right to request that we do so (and instruct any service providers or contractors who maintain that information for us to do so, also), taking into account the nature of the personal information and the purposes of the processing. To make a correction request contact us at justwinmall@gmail.com.

Do Not Sell or Share My Personal Information

You have the right to opt-out of Just Win Mall’s “sale or sharing” of your personal information as specifically defined by the CCPA and CPRA. Please note that Just Win Mall does not sell your personal information in the traditional sense (in exchange for money). However, we may disclose your personal information to advertising partners, and this may constitute selling or sharing within the meaning of California law.

Browser based opt-out signals, known as Universal Opt-Out mechanism(s), are available to you to disable 3rd party cookies or to prevent the sharing of personal information for targeted advertising. These settings can be used when shopping on our website, and many others, as a way to indicate your privacy intentions. Be aware, if you turn off all cookies, our website won’t function properly. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/.

If you’d like to make a Do Not Sell or Share request, contact us at justwinmall@gmail.com.

You have the right to direct us to not sell or share your personal information at any time (the "right to opt-out").

We will process your Opt-Out request within 15 days and will notify third parties of your request.

Just Win Mall may deny a request, if it is deemed fraudulent.

You may change your mind and opt back into personal information sales or sharing at any time by contacting us.

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Authorized Agents

California residents may use an authorized agent to submit a request to delete, a request to know, a request to correct, or a request to opt-out of the sale or sharing of their personal information.

To use an authorized agent, you must provide the agent with signed permission to submit the request. An authorized agent should submit requests contact us at justwinmall@gmail.com and should include proof of signed permission from you to submit the request.

We may deny a request from an agent that does not submit signed permission demonstrating that it has been authorized by the California resident to submit the request.

For requests to know, requests to delete, and requests to correct, California residents may also be required to verify their own identity to us and directly confirm that they have provided the authorized agent permission to submit the request; however, this requirement and the requirement that an authorized agent submit proof of signed permission will not apply to California residents if the California resident has provided the authorized agent with power of attorney pursuant to Cal. Prob. Code Sections 4121 to 4130. 

In addition, the requirement for an authorized agent to obtain and provide written permission from the California resident does not apply to requests made by an opt-out preference signal.

Retention

Just Win Mall maintains the personal information it collects for as long as it's required to serve the business purpose for which it was collected. For example, Just Win Mall maintains your information for customer service purposes, such as retaining your purchase history indefinitely for the purposes of handling product recalls or maintaining data to analyze historical trends to better serve you. Certain information is maintained for as long as it's legally required.

13.  Policy Changes

The use of our Platforms, including any dispute concerning privacy or the collection of Personal information, is subject to this Policy.  BY USING OUR PLATFORMS, YOU ARE ACCEPTING THE TERMS AND CONDITIONS SET OUT IN THIS POLICY.  We may update this Policy from time to time, in our sole discretion.  We may notify you of any changes by posting the new Policy on our Platforms.  You are advised to check the “Last Updated On” date at the top of this page to determine if the Policy has been modified since you last reviewed it.  Your continued use of any portion of our Platforms following the posting of the updated Policy will constitute your acceptance of the changes.  This version of the Policy supersedes any prior existing versions of the Policy.